---
title: "Unable to Set Call Forward to Another PBX in 8x8 Admin Console"
slug: "unable-to-set-call-forward-to-another-pbx-in-8x8-admin-console"
updated: 2026-05-17T17:32:08Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/unable-to-set-call-forward-to-another-pbx-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Set Call Forward to Another PBX in 8x8 Admin Console

## Symptom

Unable to set a call forward to another PBX by selecting the user in the call forwarding options. When saving the component you have applied the forward to you see a red alert banner that reads, *"Saved with errors. Failed at updating call forwarding rules."*

## Applies To

- Admin Console
- Call Forwarding
- Multiple PBXes

## Resolution

Instead of searching for the destination to forward to by name, enter the extension number and set the call forward to the extension using the dial to option. ![Configuration Manager call forwarding dial to](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6618?sv=2026-02-06&spr=https&st=2026-11-03T23%3A07%3A15Z&se=2026-11-04T00%3A07%3A15Z&sr=c&sp=r&sig=duLmkkCpqIh3xvXFtfMkuPQANe6BbQNmdFVV37b279s%3D)

## Cause

Admin Console checks that the extension you are attempting to forward to is in the PBX when selecting a name from the dropdown list. If it is not in the PBX an error will be shown.