---
title: "Unable To Update Voicemail Greeting For A User"
slug: "unable-to-update-voicemail-greeting-for-a-user"
updated: 2026-05-17T17:39:30Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/unable-to-update-voicemail-greeting-for-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable To Update Voicemail Greeting For A User

## Symptom

When attempting to update the External Voicemail Greeting for a particular user in Admin Console, you encounter the error *Failed at saving external voicemail greeting*. The greeting does not save.

![clipboard_e99a46e341ccf7eac783303eec897f5d5.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6463?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A29Z&se=2026-11-03T23%3A20%3A29Z&sr=c&sp=r&sig=PSNsSVcERYaMxoRr5mo8hkIETlyW3nvrXVilifzSoyE%3D)

Other users' voicemail greetings can be set without error

## Applies To

- Admin Console
- Users
- Voicemail settings

## Resolution

Please [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support).

8x8 Technical Support will review the user's configuration logs for the cause of the error.