---
title: "Unable to view other users' presence in 8x8 Work for Desktop"
slug: "unable-to-view-other-users-presence-in-8x8-work-for-desktop"
updated: 2026-05-05T12:21:05Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/unable-to-view-other-users-presence-in-8x8-work-for-desktop"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to view other users' presence in 8x8 Work for Desktop

## Symptom

You are unable to view your colleagues' presence in 8x8 Work for Desktop.

## Applies to

- 8x8 Work for Desktop
- Admin Console

## Procedure

Adjust the Contact Directory Scope in Admin Console settings.

1. Log in to **Admin Console**.
2. Select Users.
3. To the right of the affected user, select **Edit** (pencil icon).
4. Under *Basic Information* find ***Contact Directory Scope***, which will be set to **PBX**.
5. Change this setting to **Company**.
6. Select **Save**.
7. Log out and log back in to Admin Console.