---
title: "Unpair a Panasonic Handset from a Non-Working Base"
slug: "unpair-a-panasonic-handset-from-a-non-working-base"
updated: 2026-05-11T10:51:39Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/unpair-a-panasonic-handset-from-a-non-working-base"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unpair a Panasonic Handset from a Non-Working Base

## Objective

Unpair a handset from a non-working base so it can be paired with a new base.

## Applies To

- Panasonic KX-TPA60
- Panasonic KX-UDT131

## Procedure

> [!NOTE]
> Note:
> 
> These devices have reached end of sales and support

1. Confirm Handset is displaying **No Service**.
2. On the Handset, press **Menu**.
3. Select **Setting Handset**.
4. Navigate down and select **System Option**.
5. Select **Cancel Base**.
6. The base should be highlighted. **Press the check button**.
7. Select **Yes**.
8. Confirm the handset display says **Register Unit**.

## Additional Information

To pair a handset with the base, see [Pair a Panasonic Handset with the Base](/support/docs/pair-a-panasonic-handset-with-the-base).