---
title: "Updating Emergency Services Address in Admin Console"
slug: "updating-emergency-services-address-in-admin-console"
updated: 2026-05-17T17:55:08Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/updating-emergency-services-address-in-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating Emergency Services Address in Admin Console

## Objective

Updating your emergency service address in 8x8 Admin Console.

## Applies To

- Admin Console
- Emergency Services

## Procedure

### Updating a Site Address

1. Log in to Admin Console.
2. Select **Sites**. ![Site_Address_Validation_1.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12844)
3. To the right of the desired address, select **Edit** (pencil icon). ![Site_Address_Validation_2.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12845)
4. Under **Details** > **Address**, select **Add New Address**.
5. Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
6. Select the appropriate suggested address and then select **Validate**.
7. Select **Save**.

### Updating an Agent Address

1. Log in to Admin Console.
2. Select **Users**. ![User Address Validation_3.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12843)
3. To the right of the desired user, select **Edit** (pencil icon). ![User Address Validation_4.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12842)
4. Under **Details** > **Address**, select **Add New Address**.
5. Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
6. Select the appropriate suggested address and then select **Validate**.
7. Select **Save**. ![User Address Validation_5.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12841)

## Additional Information

Certain users may have received a notification from 8x8 indicating that their emergency address is invalid. According to the notification you received, you are asked to either update your site address or an agent's extension. Users must update their emergency service address to ensure accurate data for emergency information and avoid potential risk that future emergency calls to 999 are not compromised.