---
title: "Upgrade Section of Phone Tab Empty in Yealink W52P Interface"
slug: "upgrade-section-of-phone-tab-empty-in-yealink-w52p-interface"
updated: 2026-05-11T17:43:49Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/upgrade-section-of-phone-tab-empty-in-yealink-w52p-interface"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade Section of Phone Tab Empty in Yealink W52P Interface

## Symptom

Unable to enter the provisioning URL on **upgrade** section of **phone** tab because the page is blank.

## Applies To

- Yealink W52P GUI January 2019 or newer

## Resolution

After logging in, if URL in address bar of browser is:

```plaintext
https://<base_IP>/servlet?p=phone-preference&q=load
```

Change to:

```plaintext
https://<base_IP>/servlet?p=phone-upgrade&q=load
```

Additional Information

> [!NOTE]
> **Note**:
> 
> This product has reached end of life and may no longer be suppored by 8x8. This article only applies to when the Upgrade section of the phone tab is not accessible.