---
title: "Uploading Audio Files to 8x8 Contact Center"
slug: "uploading-audio-files-to-8x8-contact-center"
updated: 2026-05-17T16:40:24Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/uploading-audio-files-to-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uploading Audio Files to 8x8 Contact Center

## Objective

Upload a new audio file to 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Audio Files

## Procedure

> [!WARNING]
> Important:
> 
> - ***.wav** is the only supported filetype at this time. 8 KHz sample rate with 16-bit depth, monaural is the recommended setting.
> - *.mp3, *.au, *.aac, *.m4a *.mp4 or any other audio filetypes are currently not supported.
> - Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.

1. Log in to your 8x8 [Application Panel](https://apps.8x8.com).
2. Select **Configuration Manager for Contact Center**.
3. From the Home page, select **Audio Files**.
4. Select **+ Audio File**.
5. Give the file you're uploading to the system a ***Name*** *and* ***Description****.*
6. Select ***Choose Files***.
7. **Select your file** from its location and click **Open**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_eb596bed6eddb3ae09de6adff04acf73e.png?sv=2026-02-06&spr=https&st=2026-11-04T00%3A00%3A46Z&se=2026-11-04T01%3A00%3A46Z&sr=c&sp=r&sig=IpSLNaRmMjCdFpnVUba%2Fj%2FiynQB9SuQC4Vkf2CBaNe0%3D)
8. Select **Save**.

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