---
title: "Use First and Last Name for Voicemail Greeting in 8x8 Admin Console"
slug: "use-first-and-last-name-for-voicemail-greeting-in-8x8-admin-console"
updated: 2026-05-17T17:48:55Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/use-first-and-last-name-for-voicemail-greeting-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use First and Last Name for Voicemail Greeting in 8x8 Admin Console

## Objective

Set your voicemail greeting to say your first and last name.

## Applies To

- Admin Console
- Voicemail

## Procedure

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Select **Users**.
3. Search for the user profile for which you want to edit the voicemail settings.
4. To the right of the desired user profile, select **Edit** (pencil icon).
5. Go to **Voicemail settings**.
6. Under **Voicemail name and last name**, select **Change**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19067?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D)
7. Select **+ Create Audio Files**.
8. Select whether you will *upload an audio file* or *call a number to record the greeting*.

### Calling a Number To Record

1. Select **By Calling a Number to Record**.
2. Give the file a **name**.
3. Optional: Leave a **note** for yourself to tell what the file is for.
4. Type in the **Phone Number or Extension** you would like it to dial. The user logged in to Admin Console must have services assigned to them for this to work.
5. Select **Call Now**.
6. The system will call you. Follow the prompts to record your greeting.
7. Select **Finished Recording**.
8. Select **Save**.
9. Click **Select** on the audio file you would like to use.
10. Select **Save** to update the changes.

### Uploading an Audio file

1. Select **By Uploading an Audio file**.
2. Give the file a **name**.
3. Optional: Leave a **note** for yourself to tell what the file is for.
4. Select the **musical note** and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
5. Select **Save**.
6. Click **Select** on the audio file you would like to use.
7. Select **Save** to update the changes.

## Additional Information

For more information on setting voicemail options, see [Set Up Voicemail Options in 8x8 Admin Console](/support/docs/set-up-voicemail-options-in-8x8-admin-console).