---
title: "User Not Receiving Voicemail Notifications in Email"
slug: "user-not-receiving-voicemail-notifications-in-email"
updated: 2026-05-17T17:49:15Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/user-not-receiving-voicemail-notifications-in-email"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Not Receiving Voicemail Notifications in Email

## Symptom

User not receiving voicemail notifications through email.

## Applies To

- 8x8 Work for Desktop
- Admin Console
- Voicemail Notifications

## Resolution

Make sure that you are setting the correct email address at the correct location under your user profile. System admins can do this by editing the Voicemail Settings of the affected user in Admin Console. End users can do this through the 8x8 Work for Desktop app.

### System Admins

1. Log in to Admin Console.
2. Select **Users**.
3. Select **Edit** (pencil icon) to the right of the User you wish to edit. ![2019-07-30_10-21-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10730)
4. Under *Voicemail Settings*, enter the correct email address under **Email** to the right of the Notification settings options.
5. Ensure that *Disable Notification* is not selected.

## End Users

1. Log in to 8x8 Work for Desktop.
2. Select **Settings**.
3. Select **Voicemail**.
4. Under *More Settings*, select **Go to Main Voicemail Settings**.
5. Under *Voicemail Settings*, enter the correct email address under **Email** to the right of the Notification settings options.
6. Ensure that *Disable Notification* is not selected.

## Cause

This usually occurs when the user's email address is not entered under Voicemail Settings, and if the notifications are disabled.