---
title: "User’s Department Not Correctly Updating in 8x8 Work Contacts"
slug: "user-s-department-not-correctly-updating-in-8x8-work-contacts"
updated: 2026-05-17T17:50:13Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/user-s-department-not-correctly-updating-in-8x8-work-contacts"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User’s Department Not Correctly Updating in 8x8 Work Contacts

## Symptom

When assigning a department to a user in the 8x8 Admin Console the change does not show in the 8x8 Work contacts list when filtering by department.

## Applies To

- 8x8 Work
- 8x8 Admin

## Resolution

1. Log in to Admin Console.
2. Select Users.
3. To the right of the affected user, click Edit (pencil icon).
4. Edit the user's department in 8x8 Admin Console. This can be changed to Test for example.
5. Save the change. ![clipboard_e651fd55f719663f7a18e2b9fb8decc5d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6892)
6. Now enter the correct department and select Save.

## Cause

This is likely to be caused by a database sync error.