Username is Required Message When Signing In to 8x8 Services

Symptom

When signing in to 8x8 services, the login page displays a message that reads, "Username is Required."

Applies To

• 8x8 Unified Login

• 8x8 Services

Resolution

Check the URL in the address bar. It should say: https://sso.8x8.com/v2/login. If not (example: https://sso.8x8.com/login/), change it to https://sso.8x8.com/v2/login.