---
title: "Using Contact Search for Email Interactions in Agent Workspace"
slug: "using-contact-search-for-email-interactions-in-agent-workspace"
updated: 2026-05-19T11:51:57Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/using-contact-search-for-email-interactions-in-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Contact Search for Email Interactions in Agent Workspace

## Objective

8x8 Contact Center now features an email enhancement where agents creating a new email interaction or responding to an inbound email interaction can search through the contact directory when they type in either of the TO/CC/BCC fields. This article will cover how agents can do this.

## Applies To

- Agent Workspace
- 8x8 CC Email Interactions

## Procedure

1. Log in to the **Agent Workspace**.
2. Start or reply to an email interaction
  - For new outbound email interaction, select **Add interaction** > **Email**
  - For any other active interaction, reply within the window
3. Click into the TO/CC/BCC field; the same experience will work for all 3
4. Start typing an email address or a contact’s name; results matching what users type will be shown in a new drop-down box. ![Email interface showing recipient details and suggested contacts for an invoice issue.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_image_1.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A13%3A59Z&se=2026-11-04T00%3A13%3A59Z&sr=c&sp=r&sig=yh0FW6KZ37xgHEKahC%2BC%2FO51C7P7qA8SSsFWVm3B0Do%3D)
5. Users can click to select which contact they would like to the TO/CC/BCC email fields.

## Additional Information

- This search will search through any contact that is within the [CC contact list](/documentation/docs/add-external-contacts).
- The **TO field** is limited to only **ONE email address**; this is the current expected behavior and will continue to be expected behavior.
- The CC/BCC field can include more than one contact or email address.