---
title: "Using the Dial Pad to Enter Details on Poly Phones"
slug: "using-the-dial-pad-to-enter-details-on-poly-phones"
updated: 2026-05-21T18:23:11Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/using-the-dial-pad-to-enter-details-on-poly-phones"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using the Dial Pad to Enter Details on Poly Phones

## Objective

Using the desk phone dial pad to enter alphanumeric information.

## Applies To

- Poly Desk Phones

## Procedure

| Task | Action |
| --- | --- |
| Enter numbers or characters in uppercase, lowercase, or title case mode | Select **Encoding** or **Mode**, and select **ABC**, **abc**, or **Abc**. |
| Enter only numbers | Select **Encoding** or **Mode**, and select **123**. |
| Enter text in another language | Select **Encoding**, and select one of the language options. |
| Enter a character | Press a dial pad key repeatedly to view the character options and stop when the character you want to enter is displayed in the field. Wait one second, and enter the next character. |
| Enter a number | Select **Encoding** or **Mode**, and select **123**, or press a dial pad key repeatedly to enter the number that displays on that key. |
| Enter a special character | Select **Encoding**, and select **Abc**, **ABC**, or **abc**. Press either the **1**, **0**, *****, or **#** key one or more times to enter one of the following special characters: - 1 key: ! \| ‘ ^ \ @ : 1 - * key: * - & % + ; ( ) . - 0 key: / , _ $ ~ = ? 0 - # key: # > < { } [ ] “ ‘ You cannot access special characters when you are in numerical (123) mode. |
| Enter a space | Select **Encoding**, and select one of the alphabetic **Abc**, **ABC**, or **abc**. Press the **0** key. You cannot enter a space when you are in numerical (123) mode. |
| Delete one or more characters | Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete. Press **Delete** or press the **<<** soft key. |