---
title: "View Call History on Poly Desk Phones"
slug: "view-call-history-on-poly-desk-phones"
updated: 2026-05-21T18:32:04Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/view-call-history-on-poly-desk-phones"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View Call History on Poly Desk Phones

## Objective

View missed, received, or placed call logs from the Poly desk phone.

## Applies To

- Poly VVX Desk Phones

## Procedure

### VVX 100/200/300/400 Models

There are several ways to view these logs; all options are listed below.

#### Directory

1. Go to the **main menu** of the Poly device by pressing the **home** button.
2. From the options, select **Directories**.
3. Go to **Recent Calls**.
4. This will provide you with a list of all the types of calls, which can be filtered.
  - To filter select type from along the bottom and this will give you a list to pick from, upon selecting it will filter the list.

#### Directional Pad

1. From the **phone's physical interfac**e, you will see a **directional pad** with a button in the center.
2. By selecting the directions below, the types of calls will be displayed.
  - **Left** - Received Calls
  - **Right** - Placed Calls
  - **Down** - Missed Calls
3. To return to the main screen from any of the lists, press left on the directional pad.

#### Callers Shortcut

Across the bottom of the screen, you will see the option for **Callers**.

- If not**, view 'Select More'** to give you further options.
- This will only give you a list of received calls.

### VVX 500/600 Models

#### Clock

From the top left corner, there is a button with a clock on it. Clicking this will provide you with a comprehensive list of all the calls.

> [!TIP]
> Tip:
> 
> To filter by specific call types, click the button with the filter symbol located at the top of the screen. Upon selecting a type, the list will be filtered.

#### Directory & Directory Shortcut

In addition to the directory in the settings, there is a shortcut along the bottom of the screen that opens the same page if you navigate through the menu.

Refer to the previous section (VVX 200/300/400 Models), as this process is the same for all Poly phone models.

#### Callers Shortcut

Refer to the previous section (VVX 200/300/400 Models), as this process is the same for all Poly phone models.

## Additional Information

- The above features will not work if you log into your extension via a hot desk phone; it will either not display the options, or the available options will not show any calls.
- To access the administrative settings on your Poly VVX400, press the Home button, then select Settings > Advanced.