---
title: "View Your Contract, Renewal Dates and Buyout"
slug: "view-your-contract-renewal-dates-and-buyout"
description: "Manage your 8x8 contract dates, renewals, and cancellations easily in the Customer Billing Portal. Stay informed about terms and price limits."
updated: 2026-10-29T17:58:36Z
published: 2026-10-29T17:58:36Z
canonical: "help.8x8.com/view-your-contract-renewal-dates-and-buyout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View Your Contract, Renewal Dates and Buyout

You can view your contract dates yourself in the 8x8 Customer Billing Portal. Your renewal terms, notice periods and price-increase limits are set out in the 8x8 UCaaS/CCaaS Service Terms and summarised below. Buyout amounts are calculated by the 8x8 Cancellation team.

> [!NOTE]
> Note:
> 
> The renewal terms, notice periods, price limits and notice addresses in this article are from the 8x8 UCaaS/CCaaS Service Terms and apply to accounts billed by **8x8, Inc. in the United States**. If your account is invoiced by **8x8 UK Limited**, see [Notice of Non-Renewal: UK and EMEA Accounts](/docs/view-your-contract-renewal-dates-and-buyout#notice-of-non-renewal-uk-and-emea-accounts) below before you act on anything here.

## Applies To

- Billing
- Contracts and renewals
- Cancellations
- 8x8 Work and 8x8 Contact Center
- United States
- United Kingdom and EMEA (notice of non-renewal only)

> [!NOTE]
> Note:
> 
> The terms summarised here come from the 8x8 UCaaS/CCaaS Service Terms. Your Order takes precedence over these Terms, so if your Order sets a different renewal term or notice period, your Order applies. Check your Order first.

## View Your Contract Dates

1. Log in to the 8x8 Application Panel and select **My 8x8**.
2. Select the **Billing** tab, then **Billing Statements**. Your Billing Portal opens.
3. Select **8x8 Support Center**.
4. From the **Billing Support Center** menu, select **Contract Insights**.

Contract Insights shows your contract **start date**, **end date**, **sign-up date** and **renewal date**.

## Get a Copy of Your Contract

You can request a copy of your contract or agreement at any time by [submitting a case with 8×8 Support.](https://help.8x8.com/docs/create-a-case-with-8x8-support?highlight=submit%20a%20case)

An agent will reach out through the case and provide a copy of your contract or agreement.

## Does My Contract Renew Automatically?

Yes. At the end of your term, your agreement **automatically renews for a 12-month renewal term** unless your Order states otherwise. To stop it renewing, either you or 8x8 must give notice of non-renewal **at least 30 days before your current term ends**.

Your initial term is whatever your first Order specifies. 8x8 does not offer month-to-month subscriptions.

### Notice periods at a glance

| What you want to do | Notice required | How |
| --- | --- | --- |
| End the agreement at your term end | **30 days** before the term ends | Written notice of non-renewal |
| Reduce quantity or downgrade at renewal | **45 days** before the renewal term begins | Written notice to 8x8 |
| Cancel part-way through your term | **30 days** — a buyout charge applies, calculated as months remaining × monthly service charges | Cancellation case |

> [!NOTE]
> Important:
> 
> Reducing your licence count at renewal requires **45 days'** notice — longer than the 30 days needed to end the agreement entirely. If you miss the 45-day window, your renewal locks in at your current quantity for the full renewal term.

## How to Give Notice of Non-Renewal

Notice must be given in writing. Send it to both addresses below — one satisfies your agreement, the other reaches the team who will action it.

| Send to | Why |
| --- | --- |
| **claims@8x8.com** | The contractual notice address for termination and non-renewal. Sending here is what makes your notice effective. |
| **globalcancellations@8x8.com** | The 8x8 Global Cancellation team, who process the cancellation and can answer questions about your buyout, dates and next steps. |

You can also send written notice by personal service, overnight courier, or US certified mail to **8x8, Inc., Attn: Customer Service, 675 Creekside Way, Campbell, CA 95008**. Other contractual notices that are not terminations go to **notice@8x8.com**.

> [!NOTE]
> Important:
> 
> Email notice takes effect the **first business day after it is sent**, provided it is not returned undeliverable. Count back from your term end date and allow for that, plus the 30-day notice period.

Alongside your notice, open a **Contract / Term Inquiry** case so the Cancellation team can process the service changes. Include your Account ID, your term end date, and the services affected.

## Notice of Non-Renewal: UK and EMEA Accounts

If your account is invoiced by **8x8 UK Limited**, give **at least 30 days’ written notice before your renewal date** to stop your agreement renewing.

Raise it as a **cancellation case** so that your notice is recorded against your account and reaches the team who will action it. Include your **Account ID**, your **renewal date**, and the **services** you are ending. See [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support).

Renewal **questions** on a UK or EMEA account — your renewal term, your renewal date, pricing at renewal, or changing your services at renewal — are handled by the **8x8 UK Deal Desk** team, not by Billing. Open a case and ask for it to be routed to the UK Deal Desk.

> [!NOTE]
> Important:
> 
> The notice addresses earlier in this article — **claims@8x8.com**, **notice@8x8.com** and the Campbell, California postal address — are for accounts billed by 8x8, Inc. in the United States. They are not the notice route for an agreement with 8x8 UK Limited. If your agreement names a notice address, use the one in your agreement as well as raising the case. If you are not sure, ask the UK Deal Desk before your 30 days start running.

The other terms summarised in this article — the 45-day window for reducing licence quantities, the 5% cap on renewal price increases and the 60-day notice required for larger increases — are from the US Service Terms. For the equivalent terms on a UK or EMEA account, check your own Order or ask the UK Deal Desk.

## Contacting 8x8 Legal

Legal correspondence that is **not** a notice under your agreement goes to **legal@8x8.com**. Contractual notices keep the addresses above, because those are the ones your agreement names.

| What you are sending | Where to send it |
| --- | --- |
| Notice of non-renewal or termination | **claims@8x8.com**, copying **globalcancellations@8x8.com** |
| Any other contractual notice under your agreement | **notice@8x8.com** |
| Subpoena, court order or law enforcement request | **legal@8x8.com** |
| Data protection or privacy request | **legal@8x8.com** |
| Litigation hold or preservation notice | **legal@8x8.com** |
| A question about your invoice, a payment or your account | A billing case — see [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support) |

> [!NOTE]
> Important:
> 
> Do not send notice of non-renewal or termination to **legal@8x8.com**. Your agreement names **claims@8x8.com** as the notice address, and a notice sent anywhere else may not take effect — which can leave your contract to renew automatically for a further term. Use the addresses in **How to Give Notice of Non-Renewal** above.

## Can My Prices Change at Renewal?

Yes, within limits set by your agreement.

- Your first Order in a country during a term sets the **maximum rates** 8x8 can charge for Service Fees and Regulatory Fees on later Orders of those same services in that country, for the rest of that term.
- At the start of a renewal term, 8x8 may increase those rates by **up to 5%** above the rates in effect at the end of the prior term.
- 8x8 may increase them beyond 5%, up to list price, only by giving you **60 days' notice before the renewal term begins**.
- Regulatory Fees — the E911 Service Fee, Regulatory Recovery Fee and similar per-number fees — may also be raised to list price at the start of a renewal term if 8x8's underlying costs have increased substantially. See [E911 Service Fees and Taxes](/support/docs/e911-service-fees-and-taxes).

## What Happens If I Cancel Before My Term Ends

Your Subscription Commitment covers the whole term. If you cancel early you remain responsible for the remainder, and that is what a **Contract Buyout (CBO)** charge reflects.

- A buyout charge is applied to the invoice for the **month after** your cancellation takes effect.
- Services are **not pro-rated after cancellation**. If a service is active at any point in the month you cancel, that month is billed in full.
- At least **30 days' notice** is required.

There are limited circumstances where the Subscription Commitment ends and unused prepaid amounts are refunded — for example if you terminate because 8x8 materially breached the agreement and did not cure within the notice period. See section 12 of the 8x8 UCaaS/CCaaS Service Terms.

For the full cancellation process, see [Cancel an 8x8 Account or Service](/support/docs/cancel-an-8x8-account-or-service).

### New customers: the first 30 days

Within **30 days of your Effective Date**, you may terminate on notice to 8x8 that the services do not meet your requirements. Your Subscription Commitment ends, unused prepaid amounts are refunded, and equipment returned within 30 days is refunded less a **$25 per item** restocking fee. You remain responsible for amounts already incurred and for any usage charges.

## Find Out What Your Contract Buyout Would Be

### How your buyout is calculated

A contract buyout is the **number of months remaining on your contract** multiplied by your **monthly service charges**. Usage is not included.

- **Months remaining** — counted to your contract end date. Find that date in Contract Insights.
- **Monthly service charges** — your recurring subscription charges including taxes. These appear under **Recurring Charges** on your bill.
- **Usage is excluded** — call usage, international calls, SMS and other metered charges do not form part of the buyout.

For example, if 8 months remain on your contract and your monthly service charges are $2,000.00, the buyout is 8 × $2,000.00 = $16,000.00, or the equivalent in your billing currency.

This gives you an estimate. The Cancellation team confirms the exact figure for your account.

Contract Insights shows your dates, but not a buyout figure. Buyout amounts are specific to your agreement and are calculated by the 8x8 Cancellation team.

1. In the Customer Billing Portal, open the **Billing Support Center** menu and select **chatBOT / My Support Portal**.
2. Tell Otto, the 8x8 chat assistant, that you have a contract or cancellation question.
3. Select **Contract / Term Inquiry** as the case type and submit.

Include your **Account ID** and the services you are asking about. The Cancellation team will then contact you directly to explain how your buyout is calculated and confirm the amount. Sending these details with your case means they can come back to you with the figure rather than asking for more information first.

> [!NOTE]
> Important:
> 
> Billing Support cannot quote a contract buyout amount. Contract terms, buyout calculations, waiver requests and cancellation dates are all handled by the Cancellation team. Raising a general billing case for these adds a hand-off before anyone can answer.

## Where to Find Cancellation and Buyout Detail

Cancellation is handled outside Billing, and the detail lives in one article. These links take you straight to the section you need.

| What you want to know | Go to |
| --- | --- |
| Whether you will owe a fee for cancelling before your term ends | [Will I owe a fee if I cancel my 8x8 account?](/support/docs/cancel-an-8x8-account-or-service#will-i-owe-a-fee-if-i-cancel-my-8x8-account) |
| The notice period, buyout fees and other conditions that apply before you cancel | [Important Service Cancellation Stipulations](/support/docs/cancel-an-8x8-account-or-service#important-service-cancellation-stipulations) |
| How to start a cancellation request | [Initiating a Cancellation Request](/support/docs/cancel-an-8x8-account-or-service#initiating-a-cancellation-request) |
| What happens to your bill after services are cancelled | [Post Cancellation](/support/docs/cancel-an-8x8-account-or-service#post-cancellation) |

> [!NOTE]
> Note:
> 
> 8x8 does not prorate services after cancellation. If your service is active during the month you cancel, that month is billed in full. Any contract buyout fee is applied to the invoice for the month after the services are cancelled.

### Frequently Asked Questions (FAQs)

#### *Q: Does my 8x8 contract renew automatically?*

***A****: Yes. Your agreement renews automatically for a 12-month term unless your Order states otherwise. To stop it renewing, give notice at least 30 days before your current term ends.*

#### *Q: How much notice do I need to give to reduce my licence count?*

***A****: At least 45 days before the renewal term begins — longer than the 30 days needed to end the agreement entirely. Miss it and your renewal locks in at the current quantity.*

#### *Q: Where do I send notice of non-renewal?*

***A****: Email claims@8x8.com — the contractual notice address — and copy globalcancellations@8x8.com so the Global Cancellation team can action it.*

#### *Q: Who do I contact about a cancellation already in progress?*

***A****: The Global Cancellation team at globalcancellations@8x8.com, or through your existing Contract / Term Inquiry case.*

#### *Q: Can 8x8 raise my prices at renewal?*

***A****: By up to 5% above the rates in effect at the end of your prior term. Any increase beyond that, up to list price, requires 60 days' notice before the renewal term begins.*

#### *Q: How long is my contract term?*

***A****: Your initial term is whatever your Order specifies — check your Order for the length. 8x8 does not offer month-to-month subscriptions. At the end of your term the agreement renews automatically for a 12-month renewal term unless your Order states otherwise.*

#### *Q: Can Billing tell me my buyout amount?*

***A****: Billing Support cannot quote a buyout. You can estimate it yourself — months remaining multiplied by your monthly service charges, excluding usage — and the Cancellation team confirms the exact figure. Open a Contract / Term Inquiry case through chatBOT / My Support Portal and they will contact you to explain how your buyout is calculated.*

#### *Q: How is my contract buyout calculated?*

***A****: The number of months remaining on your contract multiplied by your monthly service charges. Usage is not included. For example, 8 months remaining at $2,000.00 a month gives a buyout of $16,000.00, or the equivalent in your billing currency. The Cancellation team confirms the exact figure for your account.*

#### *Q: Does my buyout include call usage or SMS charges?*

***A****: No. A buyout covers your remaining monthly service charges only. Usage, including calls and messaging, is excluded.*

#### *Q: How do I get a copy of my contract?*

***A****: Open a case through chatBOT / My Support Portal asking for a copy of your contract, and include your Account ID. An agent will reach out through the case and provide it.*

#### *Q: How do I contact 8x8's legal team?*

***A****: Email legal@8x8.com for legal correspondence that is not a contractual notice — subpoenas, data protection requests, litigation holds, and questions about the Service Terms. Notice of non-renewal or termination must still go to claims@8x8.com, because that is the address your agreement names.*

#### *Q: Where do I send a subpoena or a data protection request?*

***A****: To legal@8x8.com. Do not raise these as billing cases — Billing cannot action them, and it adds a hand-off before anyone can respond.*

#### *Q: How much notice do I need to give on a UK account?*

***A****: At least 30 days’ written notice before your renewal date. Raise it as a cancellation case so your notice is recorded against your account, and include your Account ID, your renewal date and the services you are ending.*

#### *Q: Where do I send notice on a UK account?*

***A****: Raise a cancellation case. The US notice addresses in this article do not apply to an agreement with 8x8 UK Limited. If your agreement names a notice address, use that as well, and ask the UK Deal Desk if you are not sure.*

## Additional Information

**Cancelling or changing your account**

- [Cancel an 8x8 Account or Service](/support/docs/cancel-an-8x8-account-or-service)
- [How to Transfer Account Ownership](/support/docs/how-to-transfer-account-ownership)
- [Request a Company Name Change or Change of Ownership (US)](/support/docs/request-a-company-or-legal-entity-name-change)

**Your bill**

- [Understanding your 8x8 bill](/support/docs/understanding-your-8x8-bill-2026-rewrite)
- [E911 Service Fees and Taxes](/support/docs/e911-service-fees-and-taxes)
- [Set Up and Manage 8x8 Cost Centers](/support/docs/set-up-and-manage-8x8-cost-centers)

**Contacts and cases**

- Global Cancellation team — **globalcancellations@8x8.com**
- 8x8 Legal — **legal@8x8.com**
- [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support)
- [Update Your Billing Contact Email](/support/docs/update-your-billing-contact-email)