---
title: "Voice for Teams Diagnostic Sync No Longer Works"
slug: "voice-for-teams-diagnostic-sync-no-longer-works"
updated: 2026-05-17T16:50:16Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/voice-for-teams-diagnostic-sync-no-longer-works"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice for Teams Diagnostic Sync No Longer Works

## Symptom

In the 8x8 Voice for Teams admin portal, holding down **Alt+Shift** on your keyboard and clicking the **Sync Now** button to initiate a diagnostic sync process no longer results in the creation of a diagnostic sync log in the **Sync Jobs** area. Only a standard sync log is created after completed sync operations.

## Applies To

- 8x8 Voice for Microsoft Teams
- 8x8 Phone App
- Sync Now
- Next Gen Teams Sync
- Auto Sync
- Diagnostic Sync

## Resolution

This is expected behavior with the implementation and enablement of the **Next Gen Teams Sync** option in the Voice for Teams admin portal in the **Services** > **Teams** tab, which is a prerequisite for enabling the **Auto Sync** feature.

The sync job information currently provided with the enablement of the Next Gen Teams Sync will receive enhnacements at a future date, to be determined.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/23217?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A51Z&se=2026-11-04T00%3A59%3A51Z&sr=c&sp=r&sig=lKVWHynfbdvRO1cjTsMnYuGQIgzbwYniZ9gNmybheKU%3D)