--- title: "Voice for Teams: Dial Pad Does Not Appear, Calls App Not Pinned in Teams" slug: "voice-for-teams-dial-pad-does-not-appear-calls-app-not-pinned-in-teams" updated: 2026-05-17T16:49:54Z published: 2026-05-21T21:28:29Z canonical: "help.8x8.com/voice-for-teams-dial-pad-does-not-appear-calls-app-not-pinned-in-teams" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Voice for Teams: Dial Pad Does Not Appear, Calls App Not Pinned in Teams ## Symptom The dial pad in Microsoft Teams does not appear for users, even though all of the following have been verified: - The **Sync Now** process has been completed successfully in the [8x8 Voice for Microsoft Teams admin portal](https://admin.msteams.8x8.com). - Sufficient time has passed since the initial Sync Now setup process was completed (up to 72 hours). - Teams users appear normally in the admin portal. - Recent admin portal sync log data in **Users** > **Sync Now** > **Show Sync History** displays no **Fail** status. > [!WARNING] > ***Important****:* > > *Note that this is not the only reason that the Teams dial pad might not appear. The most common reasons for this to occur are:* > > - *Provisioning sync in the* [*Voice for Teams admin portal*](https://admin.msteams.8x8.com/) *has failed in some way, even though the Sync appears to have succeeded, such as in the issue outlined in* [Dial Pad Does Not Appear, No Domains Activated in Voice for Teams Sync Log](/support/docs/dial-pad-does-not-appear-no-domains-activated-in-voice-for-teams-sync-log) > - *Not enough time has elapsed since a fully successful setup sync, to allow Microsoft to perform its own backend processing of the sync request. This can take up to 72 hours, and even longer when Microsoft experiences a more significant backlog.* ## Applies To - 8x8 Voice for Microsoft Teams - Microsoft Teams ## Cause This specific issue could simply be a result of the **Calls** app not being pinned for display to users in the Microsoft Teams app bar. ## Resolution There are two solutions to this specific issue: 1. Users can manually add the option to Teams. This is a temporary solution, because this action does not permanently pin the **Calls** app to the app bar area. 2. The Microsoft 365 service administrator can pin the **Calling** app for Teams users, to force it into permanent view. ### (Users) Manually Add the Calls App to Teams 1. Teams users must click on the ellipsis ![clipboard_ecf15bc31ac5c71acac991b1cfd0d334c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10673) in the Microsoft Teams app bar. 2. Then search for and click on **Calls**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12797) 3. If the dial pad still does not appear, the user may need to click on **Dial a number** to expand the dial pad. ![Teams_Calls_Dial_a_number.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10671) ### (Administrator) Pin the Calling App for Teams Users To permanently pin the **Calls** / **Calling** app to the Teams app bar: 1. Open the [Microsoft Teams admin center](https://admin.teams.microsoft.com). 2. In the left side panel, navigate to **Teams apps** > **Setup policies**. 3. In **App setup policies**, click **Global (Org-wide default)** or whichever policy has been applied to Teams users. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12796) 4. In **Pinned apps**, verify that the **Calling** app is not present. 5. Click **+ Add apps**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12792) 6. In **Add pinned apps**, search for **Calling**. 7. Then click **Add** to add **Calling** to the list of apps you are going to pin. - Note that if you've installed the 8x8 Voice for Microsoft Teams App, you can also search for that and pin it to the Teams user app bar. 8. Click **Add** at the bottom of the **Add pinned apps** panel. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12793) 9. If desired, click on **Calling** to highlight the app, then click **Move up** or **Move down** as needed to permanently position the app in the Teams app panel for users. 10. Click **Save** to complete your change. **Note**: It could take a few minutes for the change to take affect, as Microsoft processes and applies the change. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12794) 11. Users should log out of and log back into Teams to see the change. 12. Click on the **Calls** app in the Teams app panel to open see the dial pad. Note that users might need to click on **Dial a number** in **Calls** to expand the dial pad. ![Teams_Calls_Dial_a_number.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10671)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12795)