---
title: "Voice for Teams Embedded Dial Pad DTMF Unresponsive During Active Calls"
slug: "voice-for-teams-embedded-dial-pad-dtmf-unresponsive-during-active-calls"
updated: 2026-05-17T16:40:05Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/voice-for-teams-embedded-dial-pad-dtmf-unresponsive-during-active-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice for Teams Embedded Dial Pad DTMF Unresponsive During Active Calls

## Symptom

When a call is made or received in the Microsoft Teams client, the Teams user reaches an IVR and then attempts to navigate the IVR by entering numbers from the Teams *embedded* dialpad, but the dialpad does not appear to be responsive.

Typed numbers appear in the embedded dialpad, but no sound (DTMF, or Dual-Tone Multi-Frequency signaling) is heard and no digits are sent to the IVR.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_eae8b99f9df8c3d593e9e303d61d684c3.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A51Z&se=2026-11-04T00%3A18%3A51Z&sr=c&sp=r&sig=7TGUFLzye%2B1syCny%2FpUWXpxbkheXAQfhLOxcLL9G5tA%3D)

However, when the user opens the dialpad in the pop-out active call window and presses IVR digits there, the IVR is responsive to key presses.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e041b565b6089939182124a172d26c472.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A51Z&se=2026-11-04T00%3A18%3A51Z&sr=c&sp=r&sig=7TGUFLzye%2B1syCny%2FpUWXpxbkheXAQfhLOxcLL9G5tA%3D)

## Applies To

- Microsoft Teams
- 8x8 Voice for Microsoft Teams

## Resolution

Use the dialpad provided in the the pop-out active call window, instead.

This can be opened by clicking on the **Dial pad** icon at the top-right after the window appears.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e60df04bf89ff8f2869da2940e9f19bf7.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A51Z&se=2026-11-04T00%3A18%3A51Z&sr=c&sp=r&sig=7TGUFLzye%2B1syCny%2FpUWXpxbkheXAQfhLOxcLL9G5tA%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e041b565b6089939182124a172d26c472(1).png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A51Z&se=2026-11-04T00%3A18%3A51Z&sr=c&sp=r&sig=7TGUFLzye%2B1syCny%2FpUWXpxbkheXAQfhLOxcLL9G5tA%3D)

## Cause

This is a known design issue with the Microsoft Teams client, and is not related to the **8x8 Voice for Microsoft Teams** service.