--- title: "Voice for Teams: How to Configure Your Service to Use Teams Voicemail" slug: "voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail" updated: 2026-05-17T17:29:20Z published: 2026-05-21T21:28:29Z canonical: "help.8x8.com/voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Voice for Teams: How to Configure Your Service to Use Teams Voicemail ## Objective 8x8 Voice for Teams administrators have the option to configure their Teams users to use either Teams voicemail or 8x8 voicemail. This article will show you the basic steps required for directing unanswered inbound calls to **Teams** user voicemail. > [!NOTE] > Note: > > - The procedures in this guide must be performed by a Voice for Teams admin portal administrator. > - Changes to 8x8 user profiles can be performed by users, if the required permissions are not disabled by an 8x8 Admin Console administrator. > > *If needed, the guide to configuring your service to use* ***8x8*** *voicemail is located here:* > > - [Voice for Teams: How to Configure Your Service to Use 8x8 Voicemail](/support/docs/voice-for-teams-how-to-configure-your-service-to-use-8x8-voicemail) ## Applies To - Microsoft Teams - 8x8 Voice for Microsoft Teams - 8x8 Admin Console ## Procedures All of the following must be completed to insure proper unanswered call forwarding behavior for your Voice for Teams users: - [Configure 8x8 User Profiles](/support/docs/voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail#configure-8x8-user-profiles) - [Configure the 8x8 Voice for Teams Admin Portal](/support/docs/voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail#configure-the-8x8-voice-for-teams-admin-portal) - [User Configuration of Voicemail Options in Teams](/support/docs/voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail#user-configuration-of-voicemail-options-in-teams) ### Configure 8x8 User Profiles For Voice for Teams users whose unanswered calls are forwarded to Teams voicemail, their associated 8x8 user profiles must be appropriately configured. This is to prevent 8x8 from picking up unanswered calls before Teams unanswered call behavior can be triggered. See [Disable Voicemail for Users in Admin Console](/support/docs/disable-voicemail-for-users-in-admin-console). > [!NOTE] > Note > > Note that this procedure does not apply to any Teams users who should use 8x8 voicemail instead of Teams voicemail, such as 8x8 Ring Group and/or Call Queue users. ### Configure the 8x8 Voice for Teams Admin Portal > [!NOTE] > Note: > > Note that this procedure will enable **Teams** voicemail for all of your Voice for Teams users. If one or more of your Teams users should use 8x8 voicemail instead of Teams voicemail, such as members of 8x8 Ring Groups and/or Call Queues, perform the following configuration changes and then see the section [Overriding Teams Calling Policy for Individual Users](/support/docs/voice-for-teams-how-to-configure-your-service-to-use-teams-voicemail#overriding-teams-calling-policy-for-individual-users) in this article for further steps. This process will update the applied Teams Calling Policy of your Teams users to force unanswered calls to Teams user voicemail. 1. Log in to the [8x8 Voice for Teams admin portal](https://admin.msteams.8x8.com/). 2. Navigate to **Services** > **PBX**. 3. In the **Calling Policy** section, click the **Manage Teams Calling Policy** checkbox to enable it (if it is not already enabled). 4. Click the dropdown arrow of the **Teams Voicemail** menu and select **Allow Voicemail**. 5. Click **Save** at the bottom to complete your changes. 6. Click the **Sync Now** button. 7. Once the sync process is complete, your affected Teams users must log out of and log back into Teams to complete the update to their Teams Calling Policy. ![clipboard_ec1aca8baae34ed60cb9ee0b1143a2e3c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13891) #### Overriding Teams Calling Policy for Individual Users The default **Teams Calling Policy** set in **Services** > **PBX** can be overridden at the individual level, if needed. This allows an administrator to force a specific Teams user's unanswered calls to be forwarded to either 8x8 voicemail or Teams voicemail, depending on their requirements. To force a specific Teams user's unanswered calls to **8x8** voicemail instead of your configured default of Teams voicemail: 1. Navigate to the **Users** tab in the Voice for Teams admin portal. 2. Click the dropdown menu arrow at the left side of the Teams user you are changing the **Calling Policy** for. 3. Click the **Override Teams Calling Policy** checkbox to enable it. 4. Click the dropdown arrow of the **Voicemail** menu and select one of the following: - **Prohibit Voicemail** - *Prohibit Voicemail* effectively means "Prohibit *Teams* voicemail. Use 8x8 voicemail instead." - **Prohibit Voicemail & Call Forwarding** - **Note**: This option removes the **Voicemail** and **New number or contact** options from Microsoft Teams in the **Settings** > **Calls** > **Call answering rules** > **If unanswered** menu. See [8x8 Voice for Microsoft Teams Guide for Administrators](/support/docs/8x8-voice-for-microsoft-teams-guide-for-administrators). 5. Click **Save** at the bottom of the specific user's section. 6. Perform the above operation for each user whose Teams Calling Policy you are overriding from the configured default. 7. Click the **Sync Now** button. 8. Once the sync process is complete, your affected Teams user(s) must log out of and log back into Teams to complete the update to their Teams Calling Policy. ![clipboard_e6bae1d2ebc883cc19bca2ca9bcfefa86.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13888) ### User Configuration of Voicemail Options in Teams Once the above configurations have been made, Teams users should verify their Microsoft Teams voicemail configuration. 1. If users have not logged out of Microsoft Teams since configuration steps in the sections above were completed, they should log out of and back into Teams. 2. Click the three dots in the upper right corner of Teams and select **Settings**. 3. Next, Teams users should verify their preferred Teams unanswered call handling behavior in **Settings** > **Calls** > **Call answering rules** > **If unanswered**. ![clipboard_e714bfcccd68b05ab8bc687205663d2c0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13889) 4. Finally, set **Ring this many seconds before redirecting** to an appropriate number of seconds. ![clipboard_e11dd54cca08bda9c66bb4782a92694ab.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13890) - In our example, we've set calls to route to Teams voicemail if they ring for up to 20 seconds. ## Additional Information - [8x8 Voice for Microsoft Teams Guide for Administrators](/support/docs/8x8-voice-for-microsoft-teams-guide-for-administrators) - [8x8 for Microsoft Teams App](/support/docs/8x8-for-microsoft-teams-app) - [8x8 Presence Sync with Microsoft Teams](/support/docs/8x8-presence-sync-with-microsoft-teams)