---
title: "Voice for Teams: Teams Do Not Disturb Functionality and Limitations"
slug: "voice-for-teams-teams-do-not-disturb-functionality-and-limitations"
updated: 2026-05-17T16:49:48Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/voice-for-teams-teams-do-not-disturb-functionality-and-limitations"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice for Teams: Teams Do Not Disturb Functionality and Limitations

## Overview

When a user enables the **Do not disturb** setting in Microsoft Teams, phone calls in general will not ring on that user's Teams client.

However, callers will continue to hear the usual ring-back tone (what you hear when you call someone and they don't immediately answer) until the called extension's **No Answer** call forwarding rule is triggered. This ring-back happens instead of immediately routing the caller to voicemail because setting Do Not Disturb in Microsoft Teams does not enable the **8x8** server-side Do Not Disturb service.

This article describes the effects and limitations of the **Do Not Disturb** feature in Microsoft Teams regarding:

- Internal Teams extension-to-extension phone calls
- Inbound external phone calls to Teams users

![clipboard_ee83b72d1b4d6f9f559f0f21cc480b9c0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10610)

> [!NOTE]
> Note:
> 
> The call results listed below reflect the use of an unmanaged Teams calling policy in the Voice for Teams admin portal. Results may differ
> 
> depending on changes made by your Teams service administrator

![clipboard_ea2bf347a6805e6adc07fda222ffb702a.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10609)

## Applies To

- 8x8 Voice for Microsoft Teams
- Microsoft Teams
- Teams Do Not Disturb

## Teams Extension to Extension Calls

When a Teams user enables the **Do not disturb** setting in Teams:

- The affected Teams user will (of course) generally not receive phone call notification in Teams.
- To reach that Teams user's voicemail, other Teams users must dial the user's **extension number**. This is a general limitation of the service, even if Do Not Disturb is not enabled in Teams and a phone call simply continues to ring.
- Other methods of calling Teams to Teams (dialing the user's full 10 digit number, or clicking **Call** in Teams) will not route the caller to that Teams user's voicemail. In this case, the caller will hear a ring-back tone until No Answer call forwarding rules are triggered. At that point, the call will simply drop.
- If the Teams user has a Microsoft Teams desk phone, that phone will operate exactly as the Teams client does.
- If the Teams user has an 8x8 desk phone, that phone will ring on extension to extension calls only if the extension number was dialed in Teams.
- All of the above generally applies even if called Teams users have added the calling Teams user to their Priority Access list.
- In all calling scenarios, the Teams user's call history will be updated.

## Inbound External Calls to Teams

When a Teams user enables the **Do not disturb** setting in Teams, and they receive an external call:

- Teams will only provide a call notification if the external caller has been added to the Teams user's Priority Access list.
- Callers will continue to hear a ring-back tone until the Teams user's No Answer call forwarding rules are triggered.
- In all scenarios, inbound external callers will reach the Teams user's voicemail after No Answer call forwarding rules are triggered.
- If the Teams user has a Microsoft Teams desk phone, that phone will operate exactly as the Teams client does.
- If the Teams user has an 8x8 desk phone, that phone will ring in all call scenarios, regardless of the Teams Do Not Disturb setting.
- If the called Teams user declines a received external call from someone on their Priority Access list, that call will be routed to the Teams user's voicemail.
- In all calling scenarios, the Teams user's call history will be updated.