---
title: "Warm Transfer Option Missing in 8x8 Work"
slug: "warm-transfer-option-missing-in-8x8-work"
updated: 2026-04-16T14:24:06Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/warm-transfer-option-missing-in-8x8-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Warm Transfer Option Missing in 8x8 Work

## Symptom

The Warm Transfer option is missing in 8x8 Work

## Applies To

- 8x8 Work for Mobile
- 8x8 Work for Desktop
- Admin Console

## Resolution

Add a second Line Appearance key for the extension.

1. Log in to **Admin Console**.
2. Click on **Users**.
3. **Edit** the user.
4. Go to **Voice Basic Settings**.
5. Click on **Line Key Configuration** above the Device Model.
6. Click on the **+ Line Appearance** button.
7. Select **Line appearance - User** from the dropdown list
8. Click **Save** in the Line Appearance box.
9. Click **Save** in the Edit Device Settings box.
10. Log out of 8x8 Work and log back in.

## Cause

The ability to warm transfer requires access to a second phone line. Removing the additional Line Appearance Keys for the extension reduces the maximum number of phone lines available for the extension. If there is only one Line Appearance Key configured for the extension, that extension will only have one phone line available for use and will be unable to use Warm Transfer.

Adding an additional Line Appearance key increases the maximum number of phone lines available to the extension. The additional phone lines are needed in order to use the Warm Transfer function.

## Additional Information

If the extension has more than one Line Appearance key configured and the Warm Transfer option is still missing, create a case with 8x8 Support for additional assistance.