---
title: "Warm Transferring Calls to Agents in 8x8 Contact Center"
slug: "warm-transferring-calls-to-agents-in-8x8-contact-center"
updated: 2026-04-21T12:14:22Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/warm-transferring-calls-to-agents-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Warm Transferring Calls to Agents in 8x8 Contact Center

## Objective

Transferring a call to another agent in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace

## Procedure

To transfer an active phone interaction to another agent:

1. Notify the current caller about the transfer.
2. Place the call on hold.
3. Select **Add Participant**, or go to the Directory and search for the extension to which you want to transfer the call. When using the Directory, you will see an option to call the extension (phone icon).
4. Once the extension has been dialed, select **Merge Call**.
5. You can then choose **Leave** or **End for All**.
  - Selecting *Leave* will leave the interaction between the caller and the number to which they have been transferred active.
  - Selecting *End for All* will disconnect all interactions.