Question
What are the known limitations of the Agent Workspace Softphone?
Applies To
8x8 Agent Workspace Softphone
Contact Center
Answer
8x8 Agent Workspace softphone with Auto Answer enabled is only supported when 8x8 Work for Desktop, 8x8 Work for Mobile, and Microsoft Teams integration are closed.
8x8 Agent Workspace softphone is not supported when used simultaneously with 8x8 Work for Web.
When 8x8 Work for Desktop is closed, all calls to the UC DID and extension are automatically ended.
8x8 Agent Workspace softphone is not supported if you are using a deskphone to answer customer interactions. When using a deskphone, change your Phone setup to Forward to a phone number. For more information.
When using the embedded softphone and your status is set to Do not Disturb in 8x8 Work, all calls to 8x8 Agent Workspace will be rejected and directed to voicemail.
8x8 Agent Workspace softphone is supported Only in the following languages:
English (US)
French (France)
French (Canada)
Spanish (Spain)
Portuguese (Brazil)
Italian
German
Dutch
Japanese