---
title: "What Are Some Agent Workspace Softphone Limitations?"
slug: "what-are-some-agent-workspace-softphone-limitations"
updated: 2026-04-21T15:44:30Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/what-are-some-agent-workspace-softphone-limitations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Are Some Agent Workspace Softphone Limitations?

## Question

What are the known limitations of the Agent Workspace Softphone?

## Applies To

- 8x8 Agent Workspace Softphone
- Contact Center

## Answer

- 8x8 Agent Workspace softphone with Auto Answer enabled is only supported when 8x8 Work for Desktop, 8x8 Work for Mobile, and Microsoft Teams integration are closed.
- 8x8 Agent Workspace softphone is not supported when used simultaneously with 8x8 Work for Web.
- When 8x8 Work for Desktop is closed, all calls to the UC DID and extension are automatically ended.
- 8x8 Agent Workspace softphone is not supported if you are using a deskphone to answer customer interactions. When using a deskphone, change your Phone setup to Forward to a phone number. For more information.
- When using the embedded softphone and your status is set to **Do not Disturb** in 8x8 Work, all calls to 8x8 Agent Workspace will be rejected and directed to voicemail.
- 8x8 Agent Workspace softphone is supported **Only** in the following languages:
  - English (US)
  - French (France)
  - French (Canada)
  - Spanish (Spain)
  - Portuguese (Brazil)
  - Italian
  - German
  - Dutch
  - Japanese