---
title: "What are the 8x8 Contact Center email settings?"
slug: "what-are-the-8x8-contact-center-email-settings"
updated: 2026-05-20T20:01:08Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/what-are-the-8x8-contact-center-email-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are the 8x8 Contact Center email settings?

## Question

What are the 8x8 Contact Center email settings?

## Applies To

- 8x8 Contact Center
- Email settings

## Answer

In Configuration Manager for Contact Center the settings are the email address, the email account credentials, and email connection (POP3 or IMAP, etc.).

1. Log in to **Configuration Manager for Contact Center**.
2. Select **Channels** > **Email tab**.
3. Click **Add new email channel**.
  - Channel Name: this is the name you want to be displayed in 8x8 Contact Center.
  - Incoming Email Address: this is the email account you want Contact Center to retrieve the emails from.
  - User ID: Username/user ID for the email account.
  - Password: Password to get access to the email account.
  - Retype Password: Password to get access to the email account.
  - Incoming Mail Server: This is the email server for the email account.
  - Protocol: This is the email protocol that the email server is using.
  - Port: This is the port for the email server, it is automatically populated when you select the Protocol.
  - Email Script: This is the Contact Center script you want the emails to follow.
4. Click **Test**, a *Success* or *Failed* message will display.
  - **If successful**, click **Save**.
  - **If failed**, correct the cause of the failure, and test again.

## Additional Information

You may need to have your network administrator allow or authorize communication with the 8x8 IP addresses for your location. These can be found in [X Series Technical Requirements](/support/docs/x-series-technical-requirements).

For more details see the 8x8 product documentation:

- [Technical Requirements](https://docs.8x8.com/vcc-9-4-ProductDocumentation/VCC_Technical_Requirements/Content/TechnicalRequirements/EnablingEmailRetrieval.htm)
- [Create an Email Script](/documentation/docs/create-an-email-script)