---
title: "What is a User Profile and what can I do with it?"
slug: "what-is-a-user-profile-and-what-can-i-do-with-it"
updated: 2026-07-19T12:44:40Z
published: 2026-07-19T12:44:40Z
canonical: "help.8x8.com/what-is-a-user-profile-and-what-can-i-do-with-it"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is a User Profile and what can I do with it?

## Question

What is a user profile and what can I do with it?

## Applies To

- 8x8 Admin Console
- User Profiles

## Answer

The User Profile is the page where phone extensions and privileges are assigned that enable you to use 8x8 phone services. Required User Profile fields include **name**, **username**, and **email address**. Password reset notifications are sent via email, so it’s important to keep email addresses current. **It is imperative that each extension in your system is joined to a single, unique User Profile.**

### View User Profiles

1. Log in to [8x8 Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. You will be taken to the *Users* screen where you can view all the User Profiles.

### Edit a User Profile

1. Log in to [8x8 Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. Click **Edit** (pencil icon) next to the user you would like to edit.
4. Make your desired changes.
5. Click **Save**.

**Additional Information:** If a user is no longer with your organization, it is not recommended to update the User's profile with a new employee as a user profile is tied to many areas, and usually leads to the new user getting locked out of their account, MFA not being updated to a new phone number, calls forwarded aren't updated correctly, etc. It's best to fully [offboard the old user](/support/docs/offboarding-users-from-admin-console) and then [set up the new user.](/support/docs/onboarding-new-users-in-8x8-admin-console) The data will be cleaner, and it will save you time in the long run.

---

### FAQ

#### **Question**: How can I edit one of my users' profile images?

**Answer**: The user's photo (profile picture) cannot be edited or removed via the Admin Console. Additionally, system administrators are unable to log in as another user on the account. To access a user's account, you will need the user's credentials to log in and change the profile picture.

The user's photo can be edited/removed directly from 8x8 Work. Alternatively, if their work email address has a Gmail domain, the photo associated with their Gmail account will sync to the 8x8 Work account.

#### **Question**: Where can I set another user's status?

**Answer**: This is not a current feature in 8x8 Work; however, this can be done in the [Contact Center Agent Workspace](/documentation/docs/change-an-agent-s-status).