---
title: "What is Ring Pause Status on Queue detail?"
slug: "what-is-ring-pause-status-on-queue-detail"
updated: 2026-05-17T17:33:20Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/what-is-ring-pause-status-on-queue-detail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
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# What is Ring Pause Status on Queue detail?

## Question

If the current status of an agent is currently displaying Ring Pause, what does that mean?

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13734?sv=2026-02-06&spr=https&st=2026-11-04T00%3A19%3A22Z&se=2026-11-04T01%3A19%3A22Z&sr=c&sp=r&sig=ksHffeEkhm0PsWeE7IwNyNtlBmI3Dc0DZnXILPATpFA%3D)

## Applies To

- Analytics for 8x8 Work
- Call Queue Detail

## Answer

Ring Pause is one of the Agents' Statuses on the Queue. This status appears when the agent does not answer a call that is offered by the queue. Subsequent calls to the same call queue will not be offered to the agent while they have the Ring Pause status.

## Additional Information

The Ring Pause time can be set per Call Queue by adjusting the "Delay after not answering" value in the Basic Information section when editing a Call Queue in Admin Console. The default value is 10 seconds and can be changed to any value from 5 to 120 seconds. For example, if agent does not answer a call from the queue and "Delay after not answering" *=* 60, the agent won't be offered another call from that Call Queue for 60 seconds.