---
title: "What is Ring Pause Status on Queue detail?"
slug: "what-is-ring-pause-status-on-queue-detail"
updated: 2026-05-17T17:33:20Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/what-is-ring-pause-status-on-queue-detail"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Ring Pause Status on Queue detail?

## Question

If the current status of an agent is currently displaying Ring Pause, what does that mean?

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13734)

## Applies To

- Analytics for 8x8 Work
- Call Queue Detail

## Answer

Ring Pause is one of the Agents' Statuses on the Queue. This status appears when the agent does not answer a call that is offered by the queue. Subsequent calls to the same call queue will not be offered to the agent while they have the Ring Pause status.

## Additional Information

The Ring Pause time can be set per Call Queue by adjusting the "Delay after not answering" value in the Basic Information section when editing a Call Queue in Admin Console. The default value is 10 seconds and can be changed to any value from 5 to 120 seconds. For example, if agent does not answer a call from the queue and "Delay after not answering" *=* 60, the agent won't be offered another call from that Call Queue for 60 seconds.