---
title: "What is the required audio file format for 8x8 Contact Center?"
slug: "what-is-the-required-audio-file-format-for-8x8-contact-center"
updated: 2026-05-15T17:15:24Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/what-is-the-required-audio-file-format-for-8x8-contact-center"
stale: true
---

> ## Documentation Index
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# What is the required audio file format for 8x8 Contact Center?

## Question

What is the required audio file format for 8x8 Contact Center?

## Applies To

- 8x8 Contact Center
- Audio Files

## Answer

The compatible audio format to be used in 8x8 Contact Center is an 8 kHz, 16-bit, monaural WAV file. WAV files cannot exceed 30 megabytes.

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