When Using 8x8 Work for Desktop Other Application Volume is Lower

Symptom

When on an active call in 8x8 Work Desktop, other applications will have lowered or no volume.

Applies To

• 8x8 Work Desktop

• Windows OS

Cause

This is normal behavior and is not caused by 8x8 app, but by Windows.

Side note:

You can actually change this behaviour by following these steps:

1. Go to Control Panel from the Windows Start Menu

   

2. From the Control Panel go to Hardware and Sound

   

3. From Hardware and Sound go to Sound

4. From Sound go to Communications and modify the rule "When Windows detects communications activity:" to "Do nothing" or the preferred volume reduction.

5. Make sure you hit "Apply" to save the changes and that's it!