---
title: "When Using 8x8 Work for Desktop Other Application Volume is Lower"
slug: "when-using-8x8-work-for-desktop-other-application-volume-is-lower"
updated: 2026-05-17T17:40:23Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/when-using-8x8-work-for-desktop-other-application-volume-is-lower"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When Using 8x8 Work for Desktop Other Application Volume is Lower

## Symptom

When on an active call in 8x8 Work Desktop, other applications will have lowered or no volume.

## Applies To

- 8x8 Work Desktop
- Windows OS

## Cause

This is normal behavior and is not caused by 8x8 app, but by Windows.

#### ***Side note:***

You can actually change this behaviour by following these steps:

1. Go to Control Panel from the Windows Start Menu

![1.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14394?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A23Z&se=2026-11-03T23%3A40%3A23Z&sr=c&sp=r&sig=xm%2BuFSOkNL9ObhRUtqaRzoMjTPhfvqjclpgAFWLv1ng%3D)
2. From the Control Panel go to Hardware and Sound

![2.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14391?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A23Z&se=2026-11-03T23%3A40%3A23Z&sr=c&sp=r&sig=xm%2BuFSOkNL9ObhRUtqaRzoMjTPhfvqjclpgAFWLv1ng%3D)
3. From Hardware and Sound go to Sound ![3.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14392?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A23Z&se=2026-11-03T23%3A40%3A23Z&sr=c&sp=r&sig=xm%2BuFSOkNL9ObhRUtqaRzoMjTPhfvqjclpgAFWLv1ng%3D)
4. From Sound go to Communications and modify the rule "When Windows detects communications activity:" to "Do nothing" or the preferred volume reduction. ![4.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14393?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A23Z&se=2026-11-03T23%3A40%3A23Z&sr=c&sp=r&sig=xm%2BuFSOkNL9ObhRUtqaRzoMjTPhfvqjclpgAFWLv1ng%3D)
5. Make sure you hit "Apply" to save the changes and that's it!