---
title: "Where can I find the activation code for my phone or base unit in 8x8 Admin Console?"
slug: "where-can-i-find-activation-code-phone-base-unit-8x8-admin-console"
updated: 2026-04-20T11:00:32Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/where-can-i-find-activation-code-phone-base-unit-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where can I find the activation code for my phone or base unit in 8x8 Admin Console?

## Objective

Find the activation code for your phone.

## Applies To

- Phone Activation
- Admin Console

## Procedure

Activating your 8x8 phones requires an activation code. **This activation code is included in all of the following:**

- The user's extension **Welcome Email** - Sent to individual extension users when a new user profile is assigned to an extension. If you cannot locate your Welcome email, your 8x8 account administrator can have it sent to you again. ***Note****: If the user's device was not assigned when the Welcome email was sent, assign a device and send the Welcome email to the user again.*
- **Admin Console** - Accessible to authorized 8x8 account administrators.

## Finding the Activation Code in the Welcome Email (End Users)

1. Look for an email with the subject, *"Welc**ome to* *8x8* *- Let's Get Started**"*
2. Scroll down to **Your Extension Info** to see the **Device Activation Code**.

To view your device's activation code, you must have already added your device to the system. Your account administrator will need to assign a device to your user profile and send the Welcome email to you again.

## Finding the Activation Code in Admin Console (Admins)

To view a device's activation code, the device must be added to your account. To add a device, go to Devices, click **Add Device Model**, and select your device from the drop-down. Then click **Add Device Model** to confirm these changes.

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Devices**.
3. Click **View Device Report.**