Question
Where can I find the 8x8 Screen Recorder logs on an agent's machine?
Applies to
Quality Management (QM) customers with screen recording enabled.
Answer
For Windows users the log file is located in the folder C:\Users\username\AppData\Roaming\QualityManagement\ClientTray.
For Mac users, the log file is located in the folder: /Users/USERNAME/QualityManagement/ScreenCapture/logs.
Additional Information
There will only be one log file on a client machine. It will be the log file from the most recent screen recording attempt. As each attempt is made the previous log file is deleted.