---
title: "Why are my Contact Center Calls getting recorded even though recording is disabled in my user settings in Configuration Manager"
slug: "why-are-my-contact-center-calls-getting-recorded-even-though-recording-disabled"
updated: 2026-05-17T17:36:52Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/why-are-my-contact-center-calls-getting-recorded-even-though-recording-disabled"
---

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# Why are my Contact Center Calls getting recorded even though recording is disabled in my user settings in Configuration Manager

## Question

Why are my Contact Center Calls getting recorded even though recording is disabled in my user settings in Configuration Manager

## Applies To

- Configuration Manager for Contact Center
- Call Recording

## Answer

User Level Call Recording settings will be overridden by Queue Recording Settings.

If a user's call recording settings is set like the one below:

![user settings.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25799?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A38Z&se=2026-11-04T01%3A01%3A38Z&sr=c&sp=r&sig=1j6RyM7N4GLjA0LdBE1EpLvOKhNzIetQvtXJ%2F2Kz0ao%3D)

And the Call Queue Recording settings is set like the one below:

![Queue settings.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25798?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A38Z&se=2026-11-04T01%3A01%3A38Z&sr=c&sp=r&sig=1j6RyM7N4GLjA0LdBE1EpLvOKhNzIetQvtXJ%2F2Kz0ao%3D)

Calls will be recorded.