---
title: "Why are my old Interactions in Quality Management and Speech Analytics missing"
slug: "why-are-my-old-interactions-in-quality-management-and-speech-analytics-missing"
updated: 2026-05-15T18:02:41Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/why-are-my-old-interactions-in-quality-management-and-speech-analytics-missing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are my old Interactions in Quality Management and Speech Analytics missing

## Question

Why are my old Interactions in Quality Management and Speech Analytics missing?

## Applies To

- Quality Management and Speech Analytics.

## Answer

The Data retention for the Interactions being displayed in Quality Management and Speech Analytics is based on the Tenant Configuration.

## Additional Information

If you need additional information regarding the Tenant Configuration, Please [create a case with 8x8 Technical Support](/support/docs/create-a-case-with-8x8-support)