---
title: "Why Are New Contact Center Licences for a Different Region Not Appearing on My Tenant?"
slug: "why-are-new-contact-center-licences-for-different-region-not-appearing"
updated: 2026-05-04T13:10:38Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/why-are-new-contact-center-licences-for-different-region-not-appearing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Are New Contact Center Licences for a Different Region Not Appearing on My Tenant?

## Question

Why Are New Contact Center Licences for a Different Region Not Appearing on My Tenant?

## Applies To

- 8x8 Contact Centre
- Multi-region 8x8 Contact Centre Licenses

## Answer

### Accounts with a single Contact Center tenant

Currently, 8x8 auto-provisioning logic does not automatically apply new 8x8 Contact Center licences to an existing tenant if the licences are for a country considered out-of-region for that tenant.

To resolve this and have the licences manually assigned to the existing environment, contact 8x8 Support.

### Accounts with multiple Contact Center tenants

All licences must be assigned by an administrator in Admin Console under Company > Contact Centers.