---
title: "Why can't I check for updates in the 8x8 Work for Desktop app?"
slug: "why-can-t-i-check-for-updates-in-the-8x8-work-for-desktop-app"
updated: 2026-05-11T08:40:53Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/why-can-t-i-check-for-updates-in-the-8x8-work-for-desktop-app"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I check for updates in the 8x8 Work for Desktop app?

## Question

When I open the *Help* menu in 8x8 8x8 Work for Desktop, there is no option to **Check for updates**. Why not?

## Applies To

- 8x8 Work for Desktop

## Answer

***Check for updates*** does not appear for users in any of the following situations:

- The **Windows MSI version of the app** was installed (this version does not support auto-update). This may have been done electively by the user, or per company IT policy.
- The company's 8x8 administrator disabled the auto-update option in the Admin Console administrative portal.
- The 8x8 PBX is otherwise restricted from elective updates at the request of the company's 8x8 administrator.

## Additional Information

If you *do* see the **Check for updates** option, but are unable to download the latest version, you may simply need to wait while the new rollout completes. See [Can’t Upgrade to the Latest Version of 8x8 Work for Desktop](/support/docs/can-t-upgrade-to-the-latest-version-of-8x8-work-for-desktop) for more information.

The latest version of 8x8 8x8 Work for Desktop is always available here: [Download 8x8 Work for Desktop](/support/docs/download-8x8-work-for-desktop).