---
title: "Why can't I download a Quality Management interaction in audio-video format?"
slug: "why-can-t-i-download-a-quality-management-interaction-in-audio-video-format"
updated: 2026-04-21T16:55:04Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/why-can-t-i-download-a-quality-management-interaction-in-audio-video-format"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I download a Quality Management interaction in audio-video format?

## Question

Why can't I download a QM interaction in audio-video format, even if my role has all the necessary privileges and access to all groups?

## Applies To

- SA/QM 5.9

## Answer

If the video retention number of days is lower than the audio retention number of days, the interaction can only be downloaded in audio-only format. Attempting to download an audio-video interaction which has passed the video retention number of days will fail. In such instances audio-only download is possible. This is not a bug in the application, but expected behavior.