---
title: "Why do I see long calls in Analytics for my contact center users"
slug: "why-do-i-see-long-calls-in-analytics-for-my-contact-center-users"
updated: 2026-05-17T16:37:59Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/why-do-i-see-long-calls-in-analytics-for-my-contact-center-users"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I see long calls in Analytics for my contact center users

## Question

Why do I see long calls in Analytics for my Contact Center Users.![SampleExample.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27532(1))

## Applies To

- Analytics for 8x8 Work
- Contact Center

## Answer

Persistent connection mode is enabled for the user. Persistent connection mode can be enabled at Tenant, Group and User level.

## Additional Information

In the Configuration Manager you can find the phone connection mode where you can select on-demand or Persistent. ![Userlevel.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27531(1))Phone connection mode persistent or on-demand can be set at Tenant level, Agent Group Level and User Level.[How to configure Auto Answer for 8x8 Contact Center](/support/docs/how-to-configure-auto-answer-for-8x8-contact-center)