---
title: "Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?"
slug: "why-do-some-users-see-password-entry-8x8-authentication-instead-of-sso-redirect"
updated: 2026-05-11T09:31:04Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/why-do-some-users-see-password-entry-8x8-authentication-instead-of-sso-redirect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

## Question

Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

## Applies To

- Identity and Security
- Single Sign-On
- 8x8 Authentication

## Answer

Users with Administrator roles can still log in using their 8x8 username and password, even if 8x8 Authentication is disabled. This serves as a backup in case of misconfigurations with third-party SSO.

## Additional Information

- [Select an Authentication Method for Your Users in 8x8 Admin Console](/support/docs/select-an-authentication-method-for-your-users-in-8x8-admin-console)
- [Enabling and Configuring Multi-Factor Authentication (MFA) in 8x8 X Series](/support/docs/enabling-and-configuring-multi-factor-authentication-mfa-in-8x8-x-series)