---
title: "Why does my Contact Center show multiple storage policies of the same type assigned?"
slug: "why-does-my-contact-center-show-multiple-storage-policies"
updated: 2026-05-04T10:57:36Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/why-does-my-contact-center-show-multiple-storage-policies"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my Contact Center show multiple storage policies of the same type assigned?

## Question

Why does my Contact Center show multiple storage policies of the same type assigned in Admin Console?

## Applies To

- 8x8 Contact Center
- 8x8 Admin Console

## Answer

- This is expected. When a customer changes their service, the previous storage policy card is not automatically removed from the system.
- The new policy is the one currently in effect, which can be verified on the tenant details page.

## Additional Information

Future updates to the policy card view in Admin Console system for Contact Center policies are planned to address this.