---
title: "Why does my handset show active when the user is offline?"
slug: "why-does-my-handset-show-active-when-the-user-is-offline"
updated: 2026-05-14T11:06:14Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/why-does-my-handset-show-active-when-the-user-is-offline"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my handset show active when the user is offline?

Applies To: Users using handset device

Answer: This is by design. The only way to disable a physical handset would be to unplug them when the user changes their status to offline.. This will ensure that both their device and handsets have the same status of offline when the user is unavailable.