Objective
To provide a temporary workaround for situations where a spoofed Caller ID number is not displaying as expected, by adjusting the user’s profile name to better reflect the desired Caller ID.
Applies To
8x8 Admin Console users
Outbound calling with spoofed Caller ID
Scenarios where Caller ID name is not displaying correctly
Procedure
Log in to the 8x8 Admin Console.
Navigate to Users.
Select the affected user.
Go to the Profile Settings section.
Update the following fields:
First Name
Last Name
Enter the desired Caller ID name format (as intended to appear on outbound calls).
Save the changes.
Place a test call to verify if the Caller ID reflects the updated name.
Additional Information
Caller ID behavior depends on external carrier networks, and changes maynotalways take effect.
This is not a guaranteed solution but may work in certain cases.
Some carriers prioritize the number over the name, or may override both.
For more details, refer to the official documentation:
https://8x8.cloud.usu.com/knowledgecenter/doc/Aii6gKIKMiiENcu4dw4EJ5zrQie?contentLanguage=en&showAs=LBDoc