---
title: "Workaround for Spoofed Caller ID Display Issues in 8x8"
slug: "workaround-for-spoofed-caller-id-display-issues-in-8x8"
updated: 2026-07-19T12:48:03Z
published: 2026-07-19T12:48:03Z
canonical: "help.8x8.com/workaround-for-spoofed-caller-id-display-issues-in-8x8"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workaround for Spoofed Caller ID Display Issues in 8x8

## Objective

To provide a temporary workaround for situations where a spoofed Caller ID number is not displaying as expected, by adjusting the user’s profile name to better reflect the desired Caller ID.

## Applies To

- 8x8 Admin Console users
- Outbound calling with spoofed Caller ID
- Scenarios where Caller ID name is not displaying correctly

## Procedure

- Log in to the **8x8 Admin Console**.
- Navigate to **Users**.
- Select the affected user.
- Go to the **Profile Settings** section.
- Update the following fields:
  - **First Name**
  - **Last Name**
- Enter the desired Caller ID name format (as intended to appear on outbound calls).
- Save the changes.
- Place a test call to verify if the Caller ID reflects the updated name.

## Additional Information

- Caller ID behavior depends on external carrier networks, and changes may**not**always take effect.
- This is not a guaranteed solution but may work in certain cases.
- Some carriers prioritize the number over the name, or may override both.
- For more details, refer to the official documentation: [https://8x8.cloud.usu.com/knowledgecenter/doc/Aii6gKIKMiiENcu4dw4EJ5zrQie?contentLanguage=en&showAs=LBDoc](/support/docs/spoofing-how-to-make-non-8x8-numbers-available-for-outbound-calling-8x8-work)