---
title: "Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail"
slug: "wrong-greeting-plays-on-8x8-auto-attendant-or-voicemail"
updated: 2026-05-15T18:08:13Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/wrong-greeting-plays-on-8x8-auto-attendant-or-voicemail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail

## Symptom

When a caller reaches your extension or Auto Attendant, the wrong greeting is played.

## Applies To

- Admin Console
- Voicemail Greeting
- Auto Attendant

## Resolution

1. **Check Call Forwarding Settings**: Verify the call forwarding settings for the affected extension. Ensure that it is not set to forward to an old auto attendant greeting.
2. **Review Voicemail Settings**: Confirm that the voicemail message recorded recently is properly saved and not being overridden by any default settings.
3. [Change the Auto Attendant Greeting in 8x8 Admin Console](/support/docs/change-the-auto-attendant-greeting-in-8x8-admin-console).