---
title: "X Series Contact Center Licenses Show 0 Used Licenses"
slug: "x-series-contact-center-licenses-show-0-used-licenses"
updated: 2026-05-17T16:37:31Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/x-series-contact-center-licenses-show-0-used-licenses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# X Series Contact Center Licenses Show 0 Used Licenses

## Question

Why do X Series VCC licenses show 0 assigned when there are users that have X Series VCC licenses assigned to them?![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17093(1)?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A59Z&se=2026-11-04T00%3A24%3A59Z&sr=c&sp=r&sig=iVXTKsnBBU5Ppx80Ji8ErvgxzWibluBbB7kPJRzr3Ds%3D)

## Applies To

- Admin Console
- X Series VCC Licenses

## Answer

Each X Series VCC license provides 5 users (or VCC seats). The tracking is done by the **Additional Named User** license pool. In the example above, this account has 10 **X Series X8 VCC** licenses, so 50 total VCC seats are allocated for the account. This is reflected in the **Additional Named User** license pool. There are currently 47 unassigned indicating that there are 3 **X Series X8 VCC** licenses assigned. The *Unassigned* number of **X Series X8 VCC** licenses will *never* get incremented, only the **Additional Named User** licenses.