---
title: "Your Account Is Not Set Up to Log in From This URL"
slug: "your-account-is-not-set-up-to-log-in-from-this-url"
tags: ["8x8 Agent Workspace", "Login Error", "Cache Cookies"]
updated: 2026-09-10T13:55:13Z
published: 2026-09-10T13:55:13Z
canonical: "help.8x8.com/your-account-is-not-set-up-to-log-in-from-this-url"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Account Is Not Set Up to Log in From This URL

## Symptom

When attempting to log in to 8x8 Agent Workspace, you receive an error that reads, *"Your account is not set up to log in from this URL."*

![Unauthorized access message indicating account setup issues and troubleshooting steps.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image (10)(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A26Z&se=2026-11-03T23%3A41%3A26Z&sr=c&sp=r&sig=8TuOemNK917ScG6jiRKRwSHdGUg5g9zQ7md%2BBmrHq5I%3D)

## Applies To

- 8×8 Agent Workspace

## Resolution

- Clear Cache and cookies, then access “sso.8×8.com” again while ensuring that there is no additional text autofilled after ”.com”
- Click on the 8×8 Agent Workspace tile to log in to the app again

## Cause

- Web Browsers autofill old/stale session data from previous logins after “.com” to be helpful, but in this context, it results in attempting to authenticate with a bad URL

---

**Page tags:** article:howtomt-kcsenabled:truemt-governance:experiencemt-flag:falsemt-confidence:validatedmt-visibility:public