---
title: "Zapier Integration"
slug: "zapier-integration"
updated: 2026-05-14T11:07:39Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/zapier-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zapier Integration

# Some use cases

- Send an SMS message when you receive a specific email.
- Send an SMS blast to customers when there's a new post on Instagram.
- Send an SMS/Whatsapp template message when an invoice in Xero is marked as paid.
- Send an SMS/Whatsapp template message when an invoice in Xero is due.

# What you'll need

- An 8x8 Connect account
- Paid or trial professional Zapier account

**Creating a zap with your Zapier account and 8x8 app**

1. Login to your Zapier Account and create a new Zap by clicking "Make a Zap".
2. Whether you want to use 8x8 app as a trigger or action, search "8x8" from the list of apps.
3. Click **continue**.
4. You will be prompted to `Choose account`, click **Sign in to 8x8**.
5. You will be asked to enter your 8x8 **apiKey** and **subaccountID**. Assuming you have successfully logged into [8x8's Connect Portal](https://connect.8x8.com/)
6. If you entered them correctly, you’ll get sent back to your Zap where you will now have your 8x8 Connect account successfully connected!

# Supported Triggers

- **New Chat Apps message received** : Triggers when a new Chat app message is received.
- **New SMS message received** : Triggers when a new SMS message is received.
- **New Delivery receipt** : Triggers when an SMS message has been rejected or delivered.

# Supported Actions

- **Send Single SMS** : Sends an SMS to a given phone number.
- **Send Bulk SMS** : Sends an SMS to multiple phone numbers at the same time.
- **Send Single Chat app message** : Sends a single chat app message whether it is a Whatsapp, Viber, or ZNS message.

Once you've connected 8x8 you can start connecting it with other applications supported by Zapier.

**Click [here](https://zapier.com/apps/8x8/integrations) to see some popular Zaps/Integrations that use 8x8.**