---
title: "8x8 Work for Zendesk: Configuring 8x8 Admin Console User Profiles for Single-Sign On"
slug: "8x8-work-for-zendesk-configuring-8x8-admin-console-user-profiles"
updated: 2026-05-17T17:29:14Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/8x8-work-for-zendesk-configuring-8x8-admin-console-user-profiles"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for Zendesk: Configuring 8x8 Admin Console User Profiles for Single-Sign On

## Objective

Configure both Zendesk and 8x8 Work users for simultaneous login to the Zendesk integration when they log in to Zendesk.

## Applies To

- 8x8 Work for Zendesk Integration v3.1 (Maestro)
- 8x8 Admin Console
- 8x8 Single Sign-On Service
- Zendesk

## Procedure

To enable 8x8's SSO login service for 8x8 Work for Zendesk integration users, complete the steps in each of these sections:

- [8x8 Admin Console User Configuration](/support/docs/8x8-work-for-zendesk-configuring-8x8-admin-console-user-profiles#8x8-admin-console-user-configuration)
- [Zendesk Configuration](/support/docs/8x8-work-for-zendesk-configuring-8x8-admin-console-user-profiles#zendesk-configuration)

### 8x8 Admin Console User Configuration

Each 8x8 user profile must be configured in the 8x8 Admin Console, to enable those users for automatic login to the 8x8 Work for Zendesk integration.

**To configure individual users:**

1. Log in to 8x8 Admin Console as an Administrator.
2. Select **Users**.
3. Locate the user you are configuring, and select Edit (pencil icon). ![clipboard_ee3714ab848220fea9564cf8c1d637b6f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4021)
4. In **Basic information** at the very top of the page, copy the user's **Username**. **Note**: If the Zendesk user's 8x8 **Username** is different from their Zendesk username, skip this step! ![clipboard_e26678a52ee629a0df3982f875027af7b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4018)
5. Scroll down to the **Third-party integration** section. (See the screenshot below.)
6. Click on the **Third party** dropdown menu and select **Zendesk ID**.
7. In the **Username** section, type or paste in the user's Zendesk login ID. ![clipboard_e3721d7749b7b734a56e3c30613bab2f3.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4025)

> [!WARNING]
> Important:
> 
> The **Third-party integration** section is visible only for users who have been assigned an 8x8 **X2** license, or higher.
8. Finally, click **Save** at the bottom of the page. A banner message at the top of the page should appear, stating that the settings were saved. ![clipboard_edb57e93c9499f82a26454123a937bf3a.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4026)

### Zendesk Configuration

Next, the 8x8 Integration app in Zendesk must be modified.

1. Log in to Zendesk as an administrator.
2. Select the **Admin** (gear) icon at the left. ![clipboard_e645ecdc6031b6836f57d6120ba16bd9c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4022)
3. Select **Manage**. ![clipboard_e438dc2cd2e071fbaf8be84018d0db788.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4020)
4. In **My Apps** > **Currently Installed**, hover your mouse cursor over the **8x8** application icon and click on the **Settings** dropdown menu.
5. Select **Change settings**. ![clipboard_ec7f8ef46ee45d4b9f6f8cafa05b03932.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4023)
6. In the **Installation** section of the **8x8 Integration**, enter the appropriate text into the following settings fields:
  - **Virtual Contact Center** must be set to **false** (in lower case). ![clipboard_e4e710d4d3ecbef0e082b7ad78f4f6241.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4024)
  - **SSO Mode** must be set to **true** (in lower case). ![clipboard_e1d072aa979d378dc56eafd2adf7116ed.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4017)
7. Select **Update** at the bottom of the page. You should receive a confirmation message stating that the changes were applied. ![clipboard_ed0406ef9581be00e52a955b186f4cb77.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/4019)
8. Finally, if any users who were logged into Zendesk at the time changes above were made, they should log out of and back into Zendesk for those changes to take effect.

Now when those users log into Zendesk and click on the **8x8** icon at the top of the screen to launch the communication panel, they should automatically be logged into their assigned 8x8 user profile.