---
title: "Enhance system access authentication"
slug: "8-1-6release-enhance-system-access-authentication"
updated: 2026-07-22T15:11:44Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/8-1-6release-enhance-system-access-authentication"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhance system access authentication

**8x8 Contact Center** allows users to connect to the tenant from anywhere in the world. We offer the ability to limit the access to a white list of IP addresses. A white list identifies secure IP addresses from which agents, supervisors, and administrators can connect to the **8x8 Contact Center** network. Any login attempt outside of the white list is denied access and triggers a notification to the administrator about the unauthorized access attempt.

## Features

- Ability to authorize specific IP addresses.
- Ability to list, add, edit, and delete allowed IP ranges.
- Ability to validate IP ranges (non-duplicate, valid start and end IP addresses, and non-negative range).
- Ability to enable/disable an individual IP address or a range of IPs.
- Ability to enforce IP address restriction to access **8x8 Configuration Manager** and **8x8 Agent Console**.
- Ability to create an admin role and assign the IP address restriction permission to the administrator.
- Ability to notify administrators of an unauthorized access attempt by email. By default, this option is disabled.
- Extended support for **Single Sign-On** (SSO) in **Salesforce**, **Zendesk**, and **NetSuite**.

## Limitations

8x8 supports IP version 4.0 (IPv4).

## Create an authorized IP addresses

**8x8 Configuration Manager** allows administrators to create, edit, and delete white list entries using the **Security** page.

To add a white list entry:

1. From the **Configuration Menu**, open **Security**.
2. Go to the **IP Address Restriction** tab.
3. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D)**Add Allowed IP Range**.

> [!NOTE]
> Note
> 
> important! This feature only works with public IP addresses. If no IP address is selected, all IP addresses are allowed to access the tenant.
4. Enter **Start IP** and **End IP** address and type a **Description**.
5. Select **This IP address is enabled** to enable an individual IP address or a range of addresses. This feature is helpful if you need to grant access to an agent in a remote location or a temporary consultant.
6. Click **Save**. If the agent tries to log in with a different IP address, a message appears showing that access is denied.
7. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D) or ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_delete_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A12Z&se=2026-11-03T23%3A39%3A12Z&sr=c&sp=r&sig=kpvnQApyjH095iQyv54%2FlKpAxKaLjZABU54D4htACho%3D) to edit and delete the IP addresses.

## Access 8x8 Contact Center when locked out

Contact the support team at **8x8, Inc.** to help you regain access to your **8x8 Contact Center**.