---
title: "Access Control for Salesforce Integration"
slug: "8-1-7-release-access-control-for-salesforce-integration"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/8-1-7-release-access-control-for-salesforce-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access Control for Salesforce Integration

As a contact center administrator, you can now control agents' access to **8x8 Contact Center** Integration with **Salesforce**. The access to integration can now be controlled via **8x8 Configuration Manager**.

In **8x8 Configuration Manager**, you can grant access to **Salesforce** integration to a selective group of agents. While provisioning **8x8 Contact Center**, your sales agent assigns the desired number of users allowed to use **Salesforce** integration. To check this count of **Salesforce** users, go to **Home > Profile**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SFDC01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A18Z&se=2026-11-03T23%3A40%3A18Z&sr=c&sp=r&sig=K6HP%2BVdlNX12Y%2FfRqR%2FgfHNhlxy6%2BUXYxOtMaDp4QUk%3D)

To grant access to **Salesforce** integration:

1. Log in to **8x8 Configuration Manager**.
2. Navigate to **Integration > Screen Pop**. Note: You must have enabled and configured **Salesforce** integration.
3. In **Agents** area, enable the check box next to **Select and assign all agents**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SFDC02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A18Z&se=2026-11-03T23%3A40%3A18Z&sr=c&sp=r&sig=K6HP%2BVdlNX12Y%2FfRqR%2FgfHNhlxy6%2BUXYxOtMaDp4QUk%3D)

> [!NOTE]
> Note:
> 
> The check box is disabled if the named users assigned to the tenant exceeds the provisioned**Salesforce Users Limit**.
4. To select agents individually, click **Choose Agents** link.
5. Select the desired agents from the list of agents configured in the tenant. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SFDC03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A18Z&se=2026-11-03T23%3A40%3A18Z&sr=c&sp=r&sig=K6HP%2BVdlNX12Y%2FfRqR%2FgfHNhlxy6%2BUXYxOtMaDp4QUk%3D)
6. Click **Assign**.

> [!NOTE]
> Note:
> 
> If the number of selected agents exceeds the **Salesforce** user limit, you get an error message indicating the limit. You must readjust the selection accordingly.
7. Save your settings.